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Who we are
The Online Crane School is operated by The Online Crane Center, 1309 Coffeen Avenue STE 17586, Sheridan, WY 82801, United States. We provide self-paced online exam preparation and safety training courses. Questions about this policy can be sent to info@theonlinecraneschool.com or by phone on (307) 355-0865.
Information you give us
Enquiry and enrollment forms. When you send a form on this site, the details you type (such as your name, email address, phone number and message) are submitted to and stored by our third-party form provider, which delivers them to our team. The form is loaded from that provider's servers, so the provider's own privacy terms also apply to the submission.
Email and phone. If you email or call us, we keep the correspondence so we can answer you and follow up on your enrollment.
Student portal account. If you enroll, we create an account in our student portal so you can sign in and take your course. The portal stores your name, email address, enrollment details and course progress.
Payments
Course payments taken in the student portal are processed by Stripe. Your card details are entered into Stripe's secure payment form and are handled by Stripe; we do not receive or store full card numbers. We receive confirmation of the payment, the amount, and limited details such as the card brand and last four digits so we can match payments to enrollments and handle refunds.
Analytics and cookies
With your permission, we use Google Analytics 4 and Microsoft Clarity to understand how visitors use the site (for example which pages are visited, how people navigate and where pages are hard to use). Clarity can record interactions such as clicks and scrolling. These tools set cookies and send usage data to Google and Microsoft.
These analytics tools are only loaded after you click Accept in the cookie banner. If you click Decline, they are not loaded. We remember your choice in your browser's local storage, and you can change it at any time using the Cookie settings button in the footer of every page.
The site itself does not need cookies to work. The enquiry form provider and the student portal may use cookies that are strictly necessary for the form or your sign-in session to work.
How we use your information
- To answer enquiries and help you choose a course.
- To enroll you, give you access to the student portal and support you during your course.
- To process payments and refunds and keep the financial records the law requires.
- To send emails about your enquiry or enrollment. We only send marketing emails if you have agreed to receive them, and every marketing email includes a way to opt out.
- With your consent, to measure and improve the website using analytics.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the business — our form provider, email and hosting providers, Stripe for payments, and (if you accept analytics) Google and Microsoft — and only as needed for them to provide their service. We may also disclose information when the law requires it.
How long we keep it and how we protect it
We keep personal information only as long as we need it for the purposes above, including any period required for tax and accounting records, and then delete it. We use reputable providers and access controls to protect it, but no online system can be guaranteed to be completely secure.
Your choices and rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. Email info@theonlinecraneschool.com and we will respond. Depending on where you live, you may have additional rights under your state's privacy law; contact us and we will help you exercise them.
Children
Our courses are intended for adults working in, or preparing to work in, the crane and construction industries. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy when our services or providers change. The date at the top of this page shows when it was last updated. See also our Terms of Use and Refund Policy.