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Before you buy
If you are unsure which course matches your crane type, certifying body or employer's requirements, contact us before you enroll. We are happy to confirm what a course covers and whether it suits your goals, which is the best way to avoid needing a refund.
How to request a refund
Email info@theonlinecraneschool.com or call (307) 355-0865 with your name, the email address you enrolled with, the course name and the reason for your request. Please contact us as soon as possible after purchase.
How requests are reviewed
We review every refund request individually. Things we consider include how long ago you enrolled and how much of the course you have already accessed or completed. We will tell you the outcome by email.
If a refund is approved, it is returned to the original payment method through our payment processor, Stripe. The time it takes to appear on your statement depends on your bank or card issuer.
What we cannot refund
- Exam, application and practical test fees paid to NCCCO, CIC, NCCER, OECP, test sites or other third parties — these are not paid to us. Contact the organisation you paid for their refund and rescheduling rules.
- Costs of travel, equipment or seat time arranged with third parties.
Enrollment requests not yet paid
If you asked to enroll through our enquiry form or by phone and have not paid yet, you can cancel at any time by letting us know — there is nothing to refund.
Questions
If you have any questions about this policy, contact us using the details above. See also our Terms of Use and Privacy Policy.